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Privacy Policy

Last updated: 16 January 2026

 

Devon Optometry respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, including booking home eye examinations.

 

1. Information We Collect

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We may collect the following personal data:

  • Contact information: Name, address, phone number, email address

  • Health information: Vision history, current prescription details, and any relevant medical conditions.

  • Payment information: Card details (processed securely via our payment provider).

  • Other information: Feedback or reviews you provide about our services.

 

We only collect information necessary to provide our services safely and efficiently.

 

2. How We Use Your Information

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We use your personal data to:

  • Schedule and provide home eye examinations.

  • Maintain accurate patient records.

  • Process payments and manage invoices.

  • Communicate important information about your appointments.

  • Improve our services and website experience.

 

We never sell your data to third parties.

 

3. Legal Basis for Processing

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We process your data under the following legal bases:

  • Contract: To provide you with eye care services.

  • Consent: For marketing communications or feedback requests (if you opt in).

  • Legal obligation: To comply with healthcare record-keeping regulations.

 

4. Sharing Your Information

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We may share your data with:

  • Healthcare providers for continuity of care, if necessary.

  • Payment processors to handle payments securely.

  • Regulatory authorities if required by law.

 

All third parties are required to protect your personal information in line with GDPR.

 

5. Data Retention

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We keep your personal and health information only as long as necessary for providing care and meeting legal obligations, typically for 8 years.

 

6. Your Rights

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Under UK GDPR, you have the right to:

  • Access your personal data.Request corrections to inaccurate information.

  • Request erasure of your data (unless we are legally required to keep it).

  • Object to certain processing, including direct marketing.

  • Request data portability where applicable.

 

To exercise any of these rights, contact us at: devonoptometry@gmail.com

 

7. Cookies and Website Tracking

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Our website uses cookies to improve user experience and functionality. You can manage or disable cookies through your browser settings.

 

8. Security

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We implement appropriate technical and organisational measures to protect your personal data against loss, theft, and unauthorised access.

 

9. Changes to this Policy

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We may update this privacy policy from time to time. The latest version will always be published on our website.

 

10. Contact Us

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If you have questions about this policy or how we handle your personal data, please contact us:

Email: devonoptometry@gmail.com

Phone: 07817 539 695

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