Refund Policy

As a self-employed optometrist providing personalised home visit services, refunds are handled as follows:

• Eye examinations:
  Once an eye examination has taken place, the fee is non-refundable, as the service has been fully provided.

• Cancellations:
  Appointments cancelled with at least 24 hours’ notice will not be charged. Cancellations made with less than 24 hours’ notice may incur a fee to cover travel and preparation time.

• Spectacles and lenses:
  Glasses and lenses are custom-made to your prescription and therefore cannot be refunded once ordered, unless they are faulty or incorrectly made.

• Faults or errors:
  If there is a manufacturing fault or an error with your prescription, this will be corrected at no additional cost.

If you have any concerns about your examination or eyewear, please get in touch and I will always do my best to resolve the issue fairly and promptly.